Spokesoft

We have been at the forefront of the Irish market because of our own Real Time Help Desk, a product of our wholly owned subsidiary, Spokesoft Technologies. This Computer Aided Facilities Maintenance (CAFM) software can integrate all project aspects from space planning to resource allocation. The Help Desk improves responsiveness to our clients. All communications and requests are logged and all responses are relayed to the client with immediacy.

Another trend is the technological advances in maintenance software and the ability of technicians to use wireless devices to monitor activity. The hand held devices minimise paperwork and boost the accuracy of data collection and can work in tandem with a buildings BMS.

Spokesoft Real Time FM product is at the core of Vector’s 24 hour 365 day per year centralised Help Desk, guaranteeing a swift response to any problem which may arise and for which our assistance may be required.

Real Time FM is accessible via any standard browser anywhere on the organisation’s network. Through Real Time FM, technicians can also be contacted by SMS and email, which allows the user to view and respond to the system from a PC, mobile phone or PDA device.

Real Time FM enables Vector to ensure that all aspects of its service are carried out to the highest standards and to the satisfaction of the client. It generates management information, which Vector can use, along with our clients, to improve the efficiency and effectiveness of both our service, and our clients’ facilities.