Approach

We approach each contract with the intention of understanding our clients’ needs. Our service needs to support the clients’ business and ensure compliance with legislative requirements.

We rely on Vector’s technical expertise, teamwork, professionalism, reliability, communication, flexibility and commitment, qualities which we have demonstrated throughout the management of our client portfolio.

The delivery of our service is measured against a clearly defined Service Level Agreement and Key Performance Indicators, which are agreed with our clients. This information is transparent and traceable. Regular reporting and measuring of performance gives the necessary assurances that standards are being consistently achieved and exceeded.

In our contracts, we aim to:

• Provide a Total Facilities Management service to our clients.
• Allow our clients’ focus on their core business and attain a competitive advantage
• Work in partnership with our clients, in an open & honest relationship
• Show total commitment to our employees & partners - the key to our success
• Commit to employee participation and ownership, giving a strong “family” approach, reducing staff turnover and facilitating a high level of flexibility
• Innovate – continually examine how and why we do things – eliminate the unnecessary, focus on the necessary
• Be cost focused – reducing the operational and overhead costs of our service and for our clients
• Provide a quality, cost effective facilities management service
• Provide comprehensive, detailed and accurate reporting
• Implement and refine our facilities management services for all of our clients, by continually improving the service